Our technical department hires based on skill and knowledge and it turns out that women are just as qualified as men! You can imagine how many asked to be transferred to another tech, to find out they were all women, and then when they finally get to me:.
I, sadly, cannot take or handle your issue if it takes longer than that to resolve, but any of the staff to which I have trained here can most certainly assist you with your issue.
Our staff are more than capable of handling your issue, but if you are refusing service at this time due to the available staff, you can always call back at your leisure at another time. Thank you! I made sure to pull every call and save the recording, every time it happened.
We were never sued, but when complaints like this escalated above me, it was great to have the receipts to show the higher-ups that people really were that crappy. I am assisting the checkout clerks in one of the departments, currently hunched over under the counter, when a customer an older man comes over and starts shouting at my coworker.
We will do what we can to fix your issue. At this point, I stand up and am almost face-to-face with the customer. He stops his rant and stares directly at me.
