Zoomtopia is here. Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. Has anyone else who supports Zoom for a company with Surface Pro devices noticed that Surfaces very quickly overheat and then throttle the CPU when in Zoom? This has been a very persistent issue for us and happens on all Surface Pros from The issue is made much worse by using the internal camera and can be greatly alleviated by switching to a USB webcam.
I also noticed that the people who have it worse tend to use two external monitors in addition to the Surface screen itself. Telling them to stop using their Surface screen also greatly helps since it helps the Surface run cooler and also uses less graphics processing since it's a whole less high-res screen being used. Has anyone found a solution that allows people to use Zoom on a Surface without having to make these kinds of sacrifices? I feel like a Surface should be able to more than handle that kind of load, but I guess they do have the design flaw of poor heat management, so maybe the issue isn't really solvable given that.
Common reasons for your device to overheat is that a program or background process is running with a high CPU. It is normal for Surface to become hot. Often it's competing for resources. As an initial recommendation, i suggest that you check for processes with a high CPU.
Please follow the steps below: Swipe in from the right edge of the screen, and tap or click Search. In the search box, enter task manager, and tap or click Search. In the search results, tap or click Task Manager. Tap or click More details. The process names are related to both currently running programs as well as background processes running in Windows. If the list contains running programs that have high CPU, try closing the program to see if it resolves the issue.
Right, I know how to check Task Manager and there's nothing too crazy going on on these devices. It happens to people even when they close out everything but Zoom in that case, there's only security running and all the normal background processes.
