Please click here for a full list of Fan Safety Guidelines. American Airlines Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act. Please visit our Accessibility Guide page for details. For your safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles.
Dancing, lingering, etc. American Airlines Center and its food and beverage concessionaire have adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. Trained service dogs are welcome inside the building and must remain on a leash or in a harness at all times.
Under the ADA, Title II and III, a service animal must be a dog or miniature horse that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Comfort animals do not have rights under the ADA and are prohibited. Animal relief area is provided in Lot F. Receivers are available for all events and provided free of charge with a form of valid identification. Guests who are interested in this service should see a representative at Guest Relations in the Plaza Concourse at section American Airlines Center is now a cashless facility.
The Auto Assistance Program provides services for guests who experience minor automobile trouble, such as a dead battery or flat tire.
The service is offered at Guest Relations before, during and up to one hour after an event. Baby bags, plastic bottles, and formula and baby food are permitted into the building but will be subject to xray and search. Should the bag become an obstruction due to its size, guests may be asked to check the bag into Guest Relations.
