Our Medical Financial Assistance program provides temporary financial assistance to help qualified patients pay for health care based on their financial need. This includes emergency, urgent, or medically necessary care, as well as pharmacy services and products received from Kaiser Permanente providers or facilities. Patients who qualify get some or all of their costs covered regardless of whether they have health care coverage, or are uninsured, or are underinsured. Watch our video for a quick overview of MFA, who is eligible, what it covers, and how to apply online.
The policy, application, and plain language summary are available online, by email, in person, by telephone, or by U. For more details or to start the application online, see "Get Started" below and select the region where you received the services you need help paying for.
We will make every reasonable effort to process your application promptly. If it is not approved, we will provide a reason for the denial and instructions on how to appeal the decision if you disagree.
Income verification is part of determining eligibility for medical financial assistance. Including proof-of-income documentation with your application will help confirm your income accuracy during the review process.
The table below lists the types of documents to submit. Kaiser Permanente offers a variety of bill pay options and resources to help you manage your medical costs. You can pay your bill, set up a payment plan, or view other bill pay options at Help Paying Your Bills. If you need help with essentials like food, housing, paying for internet or other utilities, and more, the Kaiser Permanente Community Support Hub can help connect you to resources in your community.
