Terms and Conditions. The agreed fee of per week should be paid four weekly in advance by standing order throughout the term of the residency. The first fee payment should be made by cheque on the first day of occupancy with all future payments being made as set out above. There will be a trial period of residency of four weeks after which time an assessment will be made to determine the continuation of the residency in the interest of the resident.
Fees will be reviewed annually unless there is a change to the needs of the resident. One months notice shall be given of any fee increase. Circumstances of giving notice of this agreement by either party: a. Nursing care being required that cannot be legally provided by us and deemed by Doctors to be too much for community nurses. Any anti-social behaviour that other residents find upsetting.
Non payment of fees. Giving notice on both sides should be one month. However it is strongly advised that residents should take out additional insurance cover on items they wish to bring into the home.
The management cannot accept responsibility for personal effects of any kind, furniture, jewellery or cash. A lockable unit can be provided for valuable items. Separate personal insurance can be considered. Electrical appliances brought into the home by individual residents will need to be compliant with electrical standards and regulations and therefore will need to be tested.
In the event of a complaint the resident should address the Manager, Vicki Elesmore. If then not satisfied they may then take their complaint to the Care Quality Commission, St. NE1 1NB Telephone Please see are complaints procedure. The fees include 24hr care, all meals and snacks, laundry with some small amounts of sewing, cleaning, local shopping and in-house activities. The fees do not include trips out, theatre, escort etc. Under circumstances of a desire to terminate this contract one months notice period is required.
