From our experience, property management is perhaps the easiest way to jeopardise a good relationship with a customer. Here are the top seven criticisms that we never want directed at us:. Rather than being passed on to a totally new team in a property management department that is miles away from your property, you will continue to be looked after by the people you already know at the local office.
Angeliki Stylianou is the main point of contact but the rest of the team assist her. When an issue is reported, we follow a procedure which endeavours to get the job done as quickly as possible, at best value to the client.
It is as follows:. It is amazing how much money we can save a landlord simply by going over to the property ourselves to investigate, armed with a few tools. Boilers are the hardest things to understand and, early on in a tenancy, issues can arise because tenants just need help with programming the timer or topping up the water pressure. We are on hand to help and it is all part of the service.
For the jobs that we cannot do ourselves, we have service agreements with key contractors which ensure that a work order is carried out very quickly and at a fair price. As standard, we carry out a property inspection every six months, but are happy to do it more frequently, if requested.
On the visit, we go through a checklist to make sure that the property is being well looked after, and that everything is working properly. The checklist is sent to the landlord and any action points are addressed. If for example the boiler breaks down on New Year's Eve, we have an agreement with our preferred plumbing and electrical contractor to provide emergency support out of hours. This is optional, but we can continue to look after the property, perhaps organising various bits of maintenance and remaining on hand to address emergencies.
