The Utility Billing Department collects payments in person, and through locked drop boxes located in the parking lot of the Natatorium and in the lobby of the Police Department. Account numbers or service addresses must be noted on the payments so that they may be accurately applied to the respective accounts.
Bills may also be paid online or through mail. Those who are looking to sign up for service through Utility Billing can complete the online Utilities Contract or come to the Utility Billing Office to register. As soon as the account is created, we will email the customer back with their account number and any deposit associated with their account to be paid online.
If you are unable to get through, please leave a message and your call will be returned. If you are a new homeowner in the city, in order help make your transition smooth, you will receive a New Homeowners Incentive Package that contains city-related information and significant cost-saving opportunities. Not submitting all of the documents needed will result in delay of starting service.
Required deposits must be received by the Utility Billing Department before new service can be transferred or established. You will be emailed by a staff member with your account number and instructions on how to pay your deposit online. Utility customers shall pay the applicable deposits indicated in the following table upon application for any utility service. Exceptions are listed below. Deposits will not earn interest. Cuyahoga Falls Codified Ordinance Section The customer must show ownership of the company or documentation that the customer is named as a trustee.
The address on the documents listed below also must match the service location. Acceptable Documents 1. Vehicle Registration 3. Voter Registration 4. Paycheck 5. Federal, State or Local Tax Forms 6. State of Ohio Articles of Organization Certificate 7. Twelve consecutive months of bank statements.
