Assessing parental satisfaction with healthcare services is crucial, particularly for parents and their children, who are the primary recipients of these services. In the context of Arabic-speaking parents, there is a notable absence of survey instruments tailored to measure their satisfaction.
This study seeks to address this gap by validating a survey designed to evaluate parental satisfaction with rehabilitation services RSs provided to Jordanian children who have received cochlear implants CIs. The study included 92 participants and followed a four-step methodology: 1 a literature review and expert input; 2 cognitive interviews, pilot testing, and test-retest reliability testing; 3 data collection; 4 validity and reliability assessments.
Expert input and cognitive interviews improved content validity, and factor analysis established construct validity by revealing six factors explaining Survey results showed reliance on speech therapy and audiology, varied rehabilitation durations, and progress. This study validates an Arabic satisfaction survey, emphasizing the significance of multidisciplinary, extended rehabilitation programs, skilled professionals, and positive outcomes.
It emphasizes the necessity for improved access to specialized care and collaboration among healthcare, government, and media to shape parental perceptions of RSs. While the findings indicate overall satisfaction, they also reveal challenges faced by parents, highlighting the need for comprehensive support systems. This is an open access article distributed under the terms of the Creative Commons Attribution License , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Data Availability: All relevant data is available in the paper and its Supporting information files. Competing interests: The authors have declared that no competing interests exist. Without access to early diagnosis and appropriate intervention or rehabilitation, children with HL may have lifelong deficits in speech and language acquisition, poor academic performance, social maladjustments, and emotional difficulties [ 2 , 3 ].
